Frequently Asked Questions - The Source
No, anyone can shop at and purchase from The Source. You do have to have a website account and be logged in, so that you can access your past purchases and file downloads, but those are free and, if you don't have one, registration is quick and easy.
If you are a member of OrigamiUSA, though, you get an automatic 10% discount on all your purchases. If you'd like to do that, joining is also quick and easy!
Unfortunately, we do not accept returns; all sales are final.
Email is the best way (origamisource [at] origamiusa [dot] org). Please include your name and your order number (which you can find on your order receipt). If email fails, you can call the phone number on your receipt.
All in-stock items ship within 1-2 days via USPS Priority Mail. The arrival time varies by location: the USPS predicts 2-3 days for domestic service and 6-10 business days for international service.
All orders, both domestic and international, are shipped by USPS Priority Mail.
For online purchases, we only accept credit cards: Visa or Mastercard. Unfortunately, we don't accept PayPal or wire transfer.
For orders placed by mail using our downloadable form, we can accept a check in US$ on a US bank. However, it is not possible to purchase file downloads using the paper form.
Your payments are secure. We use https at checkout so that your credit card information is encrypted when it is transmitted to us and to our payment processor. And then once your payment is processed (by a mainstream credit card processor), we do not store your credit card information in our system. (We do store the last 4 digits with your order as an identifier, but not the first 12, and not the security code.)