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I've added items to my cart and then they suddenly disappeared! What happened?

You may have encountered a bug that arises in the the interaction between The Source, https (the secure communications link we use), and WebKit-based browsers like Safari and Chrome and happens when shopping switches from insecure (regular http) to secure (https). If this bug has bit you, please try the following:

  1. Empty your browser cache (it's in the Apple menu in Safari);
  2. Click on this link: User account/login. If you're prompted to login, please do so. If you're already logged in, you can continue.

Then you can do all your shopping in https mode, and everything should work.

We're sorry for the trouble! (And we're hoping that a future software update fixes the issue.) If the above doesn't work, please email us at website [at] and we'll try to help.